HELP & SUPPORT
What steps do I take when washing hair
-When washing hair, place shampoo on hair and place hair between
your hands and move back and forth with a rubbing motion.
-Comb hair by hand or with a wide tooth comb.
-Use hair conditioner to maintain the hair after washing.
What is the best way to choose the right hair texture for me?
Please read the descriptions of each hair texture to determine what is best for you.
What is your return policy or exchange policy?
As long as hair has not been taken out of the original packaging, VBS Hair Collection
will accept returns in exchange for different hair.
How do I make an Exchange/Return?
Send an email stating the issue with the hair. Once the email has been answered,
then you can return your purchase. You must include a copy of your original receipt.
How long does shipping usually take?
You can get express shipping for an additional $30.00. Standard shipping takes approximately
5 business days.
How may I contact you?
Please send an email to
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at
Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 26 Seaman Neck Rd Dix Hills New York United States 11746.
Our products are shipped within 4-7 Days using the following carriers: USPS FedEx . To return your product, you should mail your product to: 26 Seaman Neck Rd, Dix Hills New York United States 11746. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.